Posts Tagged ‘meetings’

Meeting with the head of the hospital, Fortis, Bannerghatta Road, 071217

December 7, 2017

I had a long meeting (made longer by the delay in getting his visiting cards!) with Dr Manish Mtatoo, the head of Fortis Hospitals, Bannerghatta Road. I had a few major points to convey:
1. In spite of being an educated, articulate person, I did not find any process in place, to route my grievance through, when I found a lack of service in the hospital. I want other patients, too, or their representatives, whatever their level of literacy or awareness, to be given a concrete channel of grievance which is made clear to them at the time of their admission to the hospital.

2. I want billing practices to be improved in the following ways: Operation Theatre (OT) consumables and charges itemized separately, with the patient having the ability to cross-check the items with the doctor/surgeon, in case of a dispute. Other consumables to be itemized on the bill, with the patitent (or the family or friends) being able to query them. Not every patient will need, or want, this facility, but it should be in place for those who need it.

3.A system of prompt refund of any items over-charged, and a system that does not mandate the entire estimated amount to be paid upfront by the patient before surgery is allowed to proceed. Dr Manish denied that this was the case, but it certainly happened to me, and I am sure I am not the only one. I had to pay Rs. 1,50,000 upfront, and a refund of a single over-charged item which somehow escaped the detailed querying by my daughter, took 10 days to be credited.

4.I took along a friend of mine, Tara Ollapally, who is a legal mediator, to ask the hospital to build a system whereby, in the event of a grievance or of lack of service by the hospital (whether administration, billing, or medical/nursing care) , the patient or the representative can have the option to have a legal mediator (a neutral third party) present in the meeting between the hospital and the patient, guiding both to a practical and pragmatic solution, rather than a path to our time- and money-consuming courts.

Dr Manish and Nayna Pai both agreed to the point of view presented, and did mention that they would also want such practices embedded. Dr Manish mentioned how,often patients and their representatives threaten and do actually take physical action against doctors and hospitals. The idea is to reduce this culture of confrontation, where one party is aways jockeying for superiority with the bottom line being money, not the issues at hand.

If I am given clear documentation in the near future, that Fortis Hospitals, Bannerghatta Road, has changed the billing system, with more clarity and transparency, and is working, long-term, towards making patients more aware of their rights in querying hospital practices, I will certainly change my present opinion of them, and be willing to agree that there is hope for positive change.

As of now…my perception is that I don’t want to ever enter a hospital… or a court of law….if I can help it! I feel both may take years of my life, and/or chunks of my money, with nothing to show for it.

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Ales Stenar, Sweden, 040714

July 14, 2014

“Ale’s Stones (or Ales stenar in Swedish) is a megalithic monument in Skåne in southern Sweden. It is a stone ship, oval in outline, with the stones at each end markedly larger than the rest. It is 67-metres long formed by 59 large boulders, weighing up to 1.8 tonnes each,” says the Wiki.

We took the road from Tomelilla to Ystad:

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We passed some beautiful buildings on the way:

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It was wonderful to see so many cycles!

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One cyclist reminded me of me!

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We went through fields of poppies:

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and potatoes:

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We entered Kaseberga:

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I’d made a packed lunch, and we sat and ate it with relish!

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(That dahi is TEN PERCENT FAT!!!)

Both the cultivars and the wildflowers, like this Swedish Jasmine (or perhaps it is Mockorange?) were beautiful!

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This Hollyhock was nearly black!

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Nina id’d the Foxglove (Digitalis purpurea), which can be medicinal or toxic to humans, depending on its use:

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Bluebells nodded in the breeze:

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Poppies laughed in the wind:

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They were beautiful, whether or not I knew their names!

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Imagine having rambler roses growing wild!

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The souvenir shop was very colourful:

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Some gates were obviously not used!

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Some wall decorations were lovely:

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We walked past this ancient cottage, dreaming in the sunshine.

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Who’s more beautiful…Nina or the poppies?

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Fat, woolly sheep were grazing everywhere:

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We approached the stone “ship”:

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We found some paragliding attempts in progress, but there was not a stiff enough breeze.

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We sighted the Baltic Sea:

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the cove had a sandy beach:

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At last we were near Ales Stenar:

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But you think I’m going to let you see it? I’d got sidetracked by some beautiful butterflies in the grass:

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The sea called everyone:

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Ok, ok! Here is the stone ship, from prehistoric times…

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I was again sidetracked by many larks, that went up in the air to sing:

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They landed again (I had to keep far from them!)

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Here’s a short video of their behaviour:

Back to the awe-inspiring Ales Stenar!

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Amongst the ancient stones, a traditional pastime, kite-flying, was being tried out:

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The grasses and the sea made a stunning combination!

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So did the wildflowers and the sky:

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A puff of wind would play parent…

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The product of this seed would set me dreaming in a different way 😀

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Houses talked about the past, too:

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Windows were works of art:

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Treasures lay spilled:

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Some houses were mute; it was their thatched roofs that harked back to ancient times, and it was as if an eye was open in that roof:

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Some of the houses were pretty old, too, if not pre-historic!

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I caught these two Hooded Crows, feeding:

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Avoiding the ice-creams and other calorific snacks, we got into Nina’s car and drove to Glimminghuse Castle…but that’s the next post!

July 11, 2014

I’ve been wandering around a good deal, and have got back to good internet connectivity. Here are two of the very interesting places I visited in the Skane area of Sweden, thanks to Nina Pries and her affectionate hospitality….

We decided to start with visiting Carolyn Pihl, who used to live in Sweden before she moved to the UK, and Donna Ruth Zabielski-Morillo, who came from the US to Spain to live, at the stuga (cottage) they’d rented out in Tomelilla. I dragged Prashanth Chengi along, too.

Here are Caro and Nina, who brought colour into my life when they visited me at Bangalore earlier!

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The cottage actually used to be the stables, and the weather-vane bears that out:

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The cottage is well-decorated and comfortable inside, too:

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A cute loft:

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A cute staircase to the loft:

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The old stable windows look wonderful:

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Some pleasant modern windows, too:

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Nice pics on the wall:

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We sat outside in the garden,

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scoffing doughnuts and swilling coffee:

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No one realized that there was a spider on the sun-umbrella over our heads:

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…so I didn’t tell them, either!

I liked this whale-in-the-wood just behind us:

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Manolo is a great raconteur, with a great sense of humour.

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Ray is rather quieter, but can come up with great one-liners! I wish I’d had more time with him…well…maybe tomorrow evening (we are meeting again, in Linkoping, hopefully.)

I wandered around the garden while the others chatted, and was enchanted by what I saw:

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This seemed to be the main house:

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Another house nearby:

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The view from there:

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The flowers in the garden included hollyhocks

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Pelargoniums (can I forget that I call Caro ….PQ, or Pelar Queen, or just Pelar Rani?)

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Daisies and roses:

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Snapdragons:

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Wild flowers delighted me, too:

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this, told me, is

Valerian (Valeriana officinalis)

…that is often used in preparations to help people sleep; it was also used as perfume in the past. Given its sweet scent, this is not surprising!

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Bees and other insects were at their pollination work, amongst the flowers:

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This barn had a Swallows’ nest, with the parents flying in and out:

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We went for a walk to a very old, ruined church nearby, which is still sometimes used for weddings:

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This Muscovy Duck was sitting in the stream that we crossed:

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A White Wagtail sat on top of the barn:

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We crossed fields of asparagus

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and horse-radish:

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A railway track, too…

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Local trains are purple!

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We came to the church:

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It lay, dreaming in the sunshine:

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The explanatory plaque was, of course, in Swedish!

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The gates were hospitably open:

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The very lichen on the rocks seemed mellow with age:

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Narrow, slit-windows spoke of defence against marauders, when a church was also a citadel:

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Photography was mandated!

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A pigeon seemed to be one of the present inhabitants:

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What scenes had these windows looked down upon? Now, like the eyes of a departed man, they were shut…

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The church did look like a face that was exclaiming at its own chequered past:

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Overhead soared a European Black Kite:

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The men were probably discussing how the hot weather was good for a beer!

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Here we are, photographing on our way back:

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The cattle made a pretty scene:

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Nina wanted to get to know the cattle better!

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I photographed my friends:

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After Tomelilla, we were going to Ystad…

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But that’s the next post!

July 9, 2014

What better way to observe American Independence Day than by meeting two Americans who are now independent of their country? It has been a long time in the planning, but I finally met up with and . And of course, what better setting for the meet than the beautiful, 180-year-old home of , in Staffanstorp, in southern Sweden? It was an added bonus that , living and working in Linkoping, could also be there. Caro’s SO, Ray, Donna’s husband (and SO) Manolo, and Nina’s SO, Fran, were there, to add to the festivity of the occasion, too!

I made dinner for everyone; it was

bisi belE bAth

boondi raita

and “venkAya vengAyam” (venkAya is brinjal or aubergine in Telugu, and vengayam is onion in Tamizh)…an easy recipe that my mother used to make, and which is one of my favourites.

Nina had provided a chicken dish for those who might not like the spices.

For dessert, I’d ordered “gunjA lAdu” from a lady in Bangalore, and taken them along.

I set both Nina and PC to work for a bit of help early on in the cooking!

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I’m sorry, I was rather tense about whether everyone would like the food or starve politely; so I didn’t take a single pic of the food, and I don’t think anyone else did, either! We gathered in the porch of Nina’s home, that looks on to her lush green backyard:

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I certainly stopped worrying when I knew that Nina was providing an alternate dish! In the event, everyone seemed to enjoy the food, though of course Nina and Caro complained that I’d toned down the spices! Even Fran, who emphatically does not like Indian spices, said she liked the raita.

Introductions and hugs always go well when there are bottles of wine around! Manolo waxed lyrical over the wine that he’d bought (apparently one should read the labels of wine bottles like fine literature!). I’m not a wine or a liquor person, so I cannot describe all of it…I do know that there was some fine single malt whisky as well. But here are two of the bottles, for your information…don’t they look beautiful?

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Here we are, from L to R, Caro, Donna, Ray, Prashanth, Manolo, Fran, and Nina, all smiling for me!

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Here’s Manolo, wearing the Garhwali tOpi that I got him:

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Fran, meanwhile, was putting PC at his ease…and they got along like the proverbial ignited dwelling, and he actually extended his stay at her earnest request!

Here we are, toasting friendship and LJ…as you can see, dinner is not yet served.

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Here are India and Spain in Sweden, making friends:

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PC is trying to see if he can strangle both Manolo and Fran at the same time!

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Here’s part of the 180-year-old house (only the cats, Houdini and Vaz, enter this room!)

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We all met up the next day, too, at the stuga (cottage) which the other four had rented, and then Nina, PC and I went to visit some ancient heritage…the Torna church, the megalithic stone “ship” on the shores of the Baltic Sea at Kaseberg, and the Glimmingehus castle…but that is the next post!

Here’s to the great friends that LJ has brought into my life!

Cancellation…

December 26, 2006

beast_666 and I were supposed to meet up tomorrow and we wanted him to join us for dinner. Today he called up and said that the last bus to where he lived would leave at 7pm, and so joining us for dinner would not be possible.

We then talked over our schedules for the day and gave him several options by which he could even spend a little time with us when we were driving around doing the various chores before the wedding….. and we could then drop him back at the bus station…but apparently these options didn’t appeal too much to him.

But I don’t know…beast, didn’t you look up the bus schedules in the several, several days that we planned this meeting? Why is it that I cannnot shake off a feeling that there is more to this cancellation than meets the eye? Being a typical Indian, I cannot help wondering…is it something I said or did, or something that I didn’t say or didn’t do?

Feeling sad..not a nice way to feel on Christmas Day. I have been trying to meet several LJ-ers…enigmaticash, beast_666, travelertrish…all with about the same degree of success…it is sad that logistics seem to be more in favour of meeting over the Net rather than meeting face-to-face…

But oh well, I have been able to meet several OTHER LJ-ers…shortindiangirl, “LJ user=”chaibacca”>, “LJ user=”madrasi_in_mo”>, “LJ user=”mriga”> (though this LJ-er never posts anything!)…and hopefully, my proposed meeting with varshax (coming down to LA to meet me) won’t get cancelled as well….and I hope to be able to visit wondernoon too…

Hope…hope…but it is really difficult–AND expensive– to even plan to meet people in this vast country….I do love meeting up with friends when travelling to their part of the world…but things sometimes don’t work out….