Trying to include accountability in hospital practices

Long and detailed post about my follow up on the bad billing practices at Fortis. Read only if you feel like it.

I spoke to an advocate friend of mine yesterday about the possibility of taking Fortis to consumer court. We agreed that it would take a lot of my time, effort and money. But mentioning consumer court to Nayna Pai (Customer Care exec) at Fortis has resulted in Dr Manish, the head of the hospital, agreeing to meet me after my appt with Dr Priyadarshan (that is another story…my wrist and elbow are extremely painful after a month, and the scar is absolutely ORIBUL, so I am going to ask if the scar can be reduced and made more aesthetic.)

Today my advocate friend called me back. She feels that I can make the case that the contract that the patient signs with the hospital must include a clause whereby, if there is cause for a complaint by the patient (could be medical negligence, bad billing practices, or whatever), the patient can meet the hospital representative with a legal mediator ( the cost of the mediator being shared by the patient and the hospital, or by the hospital) and the complaint thoroughly looked into and settled.

As this kind of accountability is what I am looking, for, I asked if someone she knew could come along with me on Thursday. She has suggested someone who is an advocate and a mediator, who can come along with me on Thursday. I don’t know if we will make any headway on the accountability thing…but I am going to try.

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